Things to Know

• Important: The Certification tool will be locked down 15 minutes prior to the event start time and no changes to the tool will be allowed, to ensure accurate certification data. All criteria must be fully configured before this time.
  • Once the tool is locked, you will not be able to:
    • Make changes to the configuration of a Certification tool that was previously added to the console
    • Add a new Certification tool to the console
  • If you need to make a Certification configuration change after it has been locked down, submit a Support ticket to find out additional options.
  • If you need one set of criteria for live viewers and one set for on-demand viewers, click here to find more information on how to set up your console.
• Note for Simu-live Webcasts: The audience console will close automatically after the recorded presentation is complete. To ensure your attendees have enough time to download their certificate at the end of the webinar, include extra time in your pre-recorded media. Attendees can also access their certificate once the webinar is available on-demand or by using the download link in the ON24 "Thank you for attending email (if configured).
• It can take 1-2 minutes after meeting the criteria for the tool to show the attendee they have passed
• If a viewer used an increased playback speed when watching the event on-demand, the number of minutes may differ between the Audience tab and the qualification for certification.  For example, a 30 minute viewing requirement is part of certification.  An attendee watches the full 30 minutes at 2x playback speed, meaning they were in the event for 15 minutes.
  • The certification report will show as qualified since they watched the full 30 minutes
  • The Audience tab will only show 15 minutes viewed  
  • Both are correct

Certificate Downloads

Attendees can download their certificate as soon as they have met the required criteria for the webcast.   A certificate icon will appear in the tool window, allowing the attendee to download their certificate.  The icon will open the certificate as a PDF in a new browser tab. 

You can also add the Download Certificate token to the Thank You For Attending email.  Or find the certificates in the Earn Certification Reporting.

Full Credit Options

Customize the Criteria for Full Credit text by clicking the pencil icon under Full Credit Option. Anything entered here will be seen by attendees.

Next, decide the criteria attendees must meet in order to get full credit by toggling on.

• Required Viewing Minutes - the amount of time an attendee must view the event
  Live and on-demand minutes are tracked and calculated separately - viewing minutes are NOT cumulative.  For example, an attendee cannot watch 5 minutes of a live webcast and 10 minutes on demand to meet a 15-minute viewing requirement.
  • Live viewing minutes are based on how long the console was open, starting at the scheduled webcast's live start time.  The lobby time and any activity after the webinar ends is not counted.
  • On-demand viewing minutes are based on the duration of the play of the Media Player.  There is the possibility of cheating if the user were to use the seek bar to skip through the event - the Media Player can be configured to prevent this.
  • If you need one set of criteria for live viewers and one set for on-demand viewers, click here to find more information on how to set up your console.
• Required Number of Polls to Answer - poll questions are created in Elite Studio.
• Require Completed Test - the test information is based on the passing requirement set in the test criteria of the Take Test tool
• Message for Full Credit - customize the message attendees will see once they met the certification requirements
• Earned Credit for Completion - enter the number credits attendees can earn for meeting all of the certification criteria

Partial Credit Options

You can offer up to seven levels of credit for a webcast. Add the additional levels of credit in the Partial Credit section. The labeling to the viewers is all customizable.  Click the plus sign to add a level of credit.

Just like with the Full Credit options, toggle on the criteria you'd like to use:

• Required Viewing Minutes
• Required Number of Polls to Answer
• Message for Partial Credit Complete
• Earned Credit for Completion

The tool will track an attendee's progress through the certification levels.

When configuring multiple credit levels, make sure to define increasing criteria for each subsequent level.  The example shown in the screenshot has increasing criteria and is configured correctly (e.g., Level 1 requires 10 minutes, Level 2 requires 20 minutes, Level 3 requires 30 minutes, etc.).

An example of a wrong configuration is Level 1 requires 30 minutes, Level 2 requires 20 minutes, Level 3 requires 10 minutes.

Other Settings

Include Certificate

Attendees can download or print a PDF certificate upon meeting the certification requirements.  Use the certificate image provided for you or upload your own.

Toggle on Include Certificate.

• Use the dropdown to select a desired font.
• Click Change Certificate Image to upload a JPG or PNG certificate image.
  • Custom image dimensions should be 11 X 8.5 inches (landscape), 150 DPI recommended, and 500KB Max file size

Click Add to change

• Participant Name and Event Name - will pull information from the registration
• Date - will automatically fill with the date the certificate was earned
• Credit - will fill with the number of credits the attendee earned watching the webcast
• Free Text - allows you to add custom text.  See below for how to add custom text or additional registrant information to the Certificate.

• Use the dropdown to select a desired font.
• Click Change Certificate Image to upload a JPG or PNG certificate image.
  • Custom image dimensions should be 11 X 8.5 inches (landscape), 150 DPI recommended, and 500KB Max file size

Click Add to change

• Participant Name and Event Name - will pull information from the registration
• Date - will automatically fill with the date the certificate was earned
• Credit - will fill with the number of credits the attendee earned watching the webcast
• Free Text - allows you to add custom text.  See below for how to add custom text or additional registrant information to the Certificate.

To preview the certificate, click on the Preview, then open the Certification tool and click on the certificate icon. Previewing the certificate is an important step to ensure tokens are displaying as expected. You can adjust the alignment as needed and preview until you are satisfied with the display.

Add Custom Text or Additional Registrant Information to the Certificate

The Free Text option will allow you to add custom text to the certificate, including information captured from any registration fields set up on your Registration page (using the tokens listed below).

The example below illustrates how to include the License #  and Job Function registration fields. 

Click and drag the Free Text option onto the certificate image.  Then click into the box and begin typing.

Using the tokens listed below, Job Function and License # have been added to the certificate.

From the Registration tab of your event, hover over the field on the Registration Fields to see the database ID so you can use the appropriate token. For example, License # is in field STD1 in the registration setup, so STD1 token was used on the certificate.

  

Supported User Tokens

Registration Field/Database ID	Token	Registration Field/Database ID	Token	Registration Field/Database ID	Token
First Name	@@FIRSTNAME@@	Country	@@COUNTRY@@	Custom Field4/STD4	@@STD4@@
Last Name	@@LASTNAME@@	Street Address1	@@ADDRESSSTREET1@@	Custom Field 5/STD5	@@STD%@@
Company	@@COMPANY@@	Street Address 2	@@ADDRESSSTREET2@@	Custom Field 6/STD6	@@STD6@@
Email	@@EMAIL@@	Industry	@@COMPANYINDUSTRY@@	Custom Field 7/STD7	@@STD7@@
Job Title	@@JOBTITLE@@	Job Function	@@JOBFUNCTION@@	Custom Field 8/STD8	@@STD8@@
City	@@CITY@@	Custom Field 1/STD1	@@STD1@@	Custom Field 9/STD9	@@STD9@@
State	@@STATE@@	Custom Field 2/STD2	@@STD2@@	Custom Field 10/STD10	@@STD10@@
Postal Code	@@ZIP@@	Custom Field 3/STD3	@@STD3@@

Automated Attendance Checks

Under Settings,  enable the Automated Attendance Check which will automatically deliver a single answer pop-up during the webcast. This check will not interfere with the delivery of the webinar content, so presenters will not see or be required to manage this automated attendance check. 

Notes:

• Automated Attendance Checks are supported for Live and Sim-2-live webinars only. Automated attendance checks are NOT supported for Simu-live and On-Demand recordings.
•  If you have multiple Certification tools on your console, the Automated Attendance Check option only has to be turned on in one of the tools.  Once you have turned it on in one of the Certification tools, the field will be disabled in the other Certification tool(s).
• Due to an inherent limitation in iOS browsers and how they work with ON24, the audio notification chime will not work the Automated Attendance Checks for anyone using iOS.

Under Automate Attendance Check, select On

• Enter a custom message to display to the attendees
• Choose how often you want the check to appear
  • The attendance check will display within 10% of the interval entered, meaning the checks will be less predictable, so attendees can not cheat the system.
• Choose the display duration (30 seconds, 1 minute, or 2 minutes)
  • The check will disappear once the time has passed
• Choose if an audio chime will play for the attendees when the check displays on their console.

Attendee view Note: Attendance checks will be visible in the Single File Archive if the recording area is set to the Event Console. Therefore, as a best practice, we recommend setting the recording area of the Single File Archive to the Slide Area only.
All responses to attendance checks will be captured in the Interactions section of Webcast Intelligence reports under Polls.

Allow Certification

Choose whether attendees can earn certification during Live events only, On-Demand events only, or Live and on-demand viewings. Under Settings, select one of the following options.

• Live Only - choose this option if your certification program requires viewers only to earn credit during a live webcast.  
  • Users who receive their certificate during a live webcast will still be able to access and download their certificate on-demand.
• On-Demand Only - choose this option if your certification program allows viewers to earn credit when watching the event on-demand.
• Live and On-Demand - choose this option if viewers can earn credit either watching the event Live OR on-demand
  • The same set of criteria must be used for both types of viewers - changing any criteria in the tool post event will impact historical data. 
  • If you need one set of criteria for live viewers and one set for on-demand viewers, click here to find more information on how to set up your console.

Allow Group Viewing

Audiences can view webcasts as a group to earn certifications. Once the certification is earned, 

Under Settings, select On.

The Group Leader can add other viewers by opening the Group Viewer form.

Proof of certification for the added viewers may be obtained by viewing the Certification Report.  Added viewers may log in to the webinar individually (using the same email address that was entered into the group certification form) to receive a PDF certificate with their name on it.

When Group Viewing is enabled in the Certification tool and all certification criteria is met, viewers will see a Open Group Viewing Form button.

When an audience member opens the Group Viewing form, they must attest the additional participants met the certification criteria. 

All listed group viewers will receive the Thank You for Attending email if it has been enabled.  To provide access to their certificate, use the Certification token when setting up the email.