ON24 users can now add chatbots to Engagement Hubs to expand audience engagement.
Integrating with Drift
To add your company’s Drift account chatbot to an engagement hub, navigate to the Overview tab in Engagement Hub administration and enter the unique drift.load ID into the Drift Code field.
For Engagement Hub, you’ll need to do this only once.
Note: When configuring the Drift Chatbot for an Engagement Hub, users need to enter the hub domain in the security settings in Drift (on24.com). For allowlisting purposes, Drift recommends adding both the domain and the subdomain (https://gateway.on24.com). Also, be sure to configure the playbook settings properly to include the URLs where you want to display the playbook.
Getting Started with Drift
Visit the following link from Drift’s Help Guide and the ON24 and Drift Best Practices Guide (PDF) below to get started: