To achieve the best results when presenting a webinar, be sure to review these dos and don'ts.

What to do

• Presenters should be on a stable high-speed internet connection. WiFi is more prone to connectivity drops, so we recommend testing your connection to ensure you meet the 1 Mbps requirement for presenters.  We recognize that WiFi is the only option in some cases, so it is important to minimize traffic on the WiFi network if you are using video (webcam or screen share).
  
  
• In order of preference, Google Chrome, Firefox, and Microsoft Edge are the supported browsers presenters MUST use for their webcast.  As of the May 2020 release, only Windows 10 (not Windows 7 or 8) is supported.  
  
  
• Please clear your cache before logging in for the live webcast. This will optimize your browser speed and ensure optimum functionality.
  
  
• Presenters should connect to the webinar 30-minutes prior to the scheduled webcast time to test their connection.
  
  
• If presenting over the phone, use a landline and telephone handset. This is perhaps the best thing you can do to improve the quality of your audio presentation. Handsets normally have good quality microphones and the near-field effect of the microphone means that background noises are kept to a minimum.  Presenters should avoid using cell phones.
  
  
• Find a quiet place to speak. Try to find an office with a door or other quiet place for your presentation.
  
  
• Turn off any wireless devices to avoid interference during the webcast.
  
  
• Keep the Live View window open. This is where you will advance your slides from. All presenters have equal control in the presenter tool and can advance slides.
  
  
• Have the Team Chat window open whenever possible. This is a private chat tool for the presenters and how you will communicate with each other during the live event. Please be aware, everything entered into the chat is recorded in the webinar report.
  
  
• Have a team dedicated to prioritizing questions that are submitted by attendees throughout the event. We do not recommend having presenters read and prioritize questions during their presentations.
  
  
• Don't multi-task during your presentation. Please resist the urge to answer emails, etc. outside of the presentation. Such distractions will affect the quality of your presentation.

What not to do

• Use the "hands-free" option on your desk telephone. The "hands-free" microphones built into most desk phones are of poor quality and will pick up all of the background noise in the room. These noises, such as typing, other voices, and machine noises, can be particularly distracting to the audience.
  
  
• Use conference table telephones. Conference table phones, while normally employing better microphones than desk telephones and having noise cancelation circuitry, will still produce echo from the room and transmit background noises as well as voice.
  
  
• Shared DSL/telephone line service. Sharing your voice telephone line with a DSL connection results in lower voice quality - the voice will sound compressed and have a very limited frequency range.
  
  
• VOIP (Voice Over Internet Protocol) systems vary in quality. Most of the top VOIP manufacturers have very good voice quality within the company LAN, but there are a number of smaller manufacturers of VOIP gateways and systems that over-compress and gate their voice calls to gain bandwidth. This results in poor-quality audio. VOIP vendors that offer service over the public Internet should be avoided - both for quality reasons and the possibility of call interruptions due to packet loss.
  
  
• Avoid Echo Cancelation issues.  If you are speaking into a microphone and have speakers on, the speaker sound return is suppressed by Echo Cancelation software; this software varies inefficiency - if not fully effective, the audio seems to stutter or get clipped a little.  This can be avoided by wearing headphones or earbuds, anything that avoids the audio return being heard by the microphone.