Benefits for integrating with the Microsoft Tool for Dynamics 365 Customer Insights - Journeys
Benefits
- The Microsoft tool gives you the ability to create events in Dynamics 365 Customer Insights - Journeys. As a result, you will automatically be set up for registration and check ins.
- The Microsoft tool automatically pulls the Audience URL and the Presentation Manager URL to your event record in Dynamics.
- The Microsoft tool can create new contacts.
Weaknesses
- The Microsoft tool is unable to provide attendee engagement data, such as survey and poll answers.
- The Microsoft tool does not allow cloning of ON24 event templates. It will only create new events.
- The Microsoft tool does not handle opt-in requests.
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