Intelligent Engagement Platform

Miscellaneous Enhancements

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Webcast Elite

Registration Builder

Introducing a new Registration Builder with a drag-and-drop interface to add new sections, rearrange sections and seamlessly add content to the page. This switch does not affect any existing registration pages but allows you to reconfigure any existing or upcoming registration pages.

To start using the new, drag-and-drop builder, you'll need to toggle to the New Design. By switching on the toggle, you will see a customizable template that you can reconfigure and add sections to using the Add Section button.

Note: This feature will be rolled out to customers in phases.  Find more information on the rollout here. 

Lower Third Banner Timer

Lower Third Banners will now automatically time out based on an account-level setting. This will avoid the manual task of removing them. The default timer is 10 seconds. You can also request 20 seconds, 30 seconds or no timeout, if preferred.

Note: Request this account level change through Support.

Add Poll Questions from Question Library

In workspaces where admins have already created a library of survey questions, producers can now create polls that leverage the Survey Library. In the Elite Studio Setup window, using the Polls tab, a producer can add a poll and choose to type a question from scratch or select an existing question from the Survey Library.

Theme Color Selection for Events

On the Webcast Elite Overview page, select from new theme colors to quickly change the colors on both the Registration Page and the Audience Console. Color options include the currently designated Global Brand color for the account, as well as several ON24-defined themes.

Note: This feature will be rolled out to customers in phases.  Find more information on the rollout here. 

New User Permissions for Branding and Integrations

On the Edit User popup, switch two new toggles on/off for new permissions Manage Brand Settings and Manage Integrations.

Users with Manage Brand Settings permission will be able to change global brand settings, including brand colors, fonts and background images.

Users with Manage Integrations permission will be able to access integration configuration controls and API tokens, while users without the permission will only be able to view current Integrations settings.

Both toggles will default to ON.  Edit User is only available to users with the Manage Users permission.

Check out the Manage User Logins article for more information.

Max File Size Limit for Uploading Virtual Backgrounds

To improve performance, we have limited the file size for virtual background files to 5MB. If a user attempts to upload a file greater than 5MB, the upload will fail, and an alert message will display “File size is greater than 5MB”.

In addition, if you upload a file that is not 16:9, the system will keep the original dimensions by anchoring the image to the top left corner and fill in the full 16:9 tile and crop the excess.

Single Confirmation Email

When setting up a multi-registration page, you now have the option to send a single confirmation email to your registrants that lists all of the events registered. To enable, choose Single Confirmation Email in the Multi-Registration setup page.

Miscellaneous Enhancements

• If custom tool icons were uploaded to an event, and the event was subsequently configured to use the ON24 default icons, the default icons were not shown in the mobile console. This has been fixed.
• In some instances, when copying an event, images were not copied to the target event. This has been fixed.
• The styling of the buttons shown on the console has been made consistent across the various engagement tools. Examples of the consistent styling include: size of the button text, button text being bold, and corner radius of the buttons.
• When previewing the console on a mobile device, content in the Related Content tool was not being correctly displayed. This has been fixed.
• In the October release, we updated the Earn Certification tool configuration screens to have a cleaned-up look. We subsequently had to revert to the old screens due to a problem that was uncovered. That problem has been addressed, and the updated screens are being reintroduced.

Engagement Hub

Additional SEO Settings

Certain deployments of Engagement Hub require more granular control over which pages should be indexed by search engines. Now users can configure settings to allow search engines to crawl and index only landing pages and all other Engagement Hub pages, such as home page, search page, category pages, etc., will have no index/no follow.

Search Configuration Options

When Search is enabled in an Engagement Hub, admin users now have the option to display it in the top navigation bar, at the bottom or both places (default). 

Media Manager

AI-Generated Content for Uploaded Videos

Admins can now request AI-Generated Content for uploaded Videos that are more than ten minutes long in Media Manager. Once processed, Transcript, eBook, Blog and Key Takeaway articles will be available in the Media Manager.

Note: Requires AI-Powered ACE.

Media Manager Button on Event Listings

On the Event Listings page, click on the new Media Manager button on any of the events to go to the Media Manager page and view assets filtered for that event only. For users with a multiple-level workspace hierarchy, the Media Manager button will only be enabled on events created in the workspace in which the login exists.

Minor Enhancements

• AI-Generated Tag in the Flyout Panel in Created By field
• Email Notifications for Key Moments and Nurture Pages will now have ON24 Events in the From field (vs Do not reply prior)

Intelligence

New Smart Tip: Optimal Console Layout

For accounts that do not use the optimal tool selection layout in their audience console, a new Smart Tip will show how much their engagement scores can improve by switching to the optimal layout.

New Smart Tip: Nurture Page Email Usage

For accounts that do not configure post-event Nurture Page emails in their events, a new Smart Tip will show how much their registrant-to-attendee conversion rates can improve by sending Nurture Page emails to registrants.

Favorites Data on the Go Live Intelligence Report - Sessions Report

On the Sessions report of the Go Live Intelligence Report, each session will display, in the Favorites column, the number of attendees who marked that session as a Favorite.

Changes to YouTube Usage Data on Videos Report and Video Intelligence Report

On the Videos report, data no longer includes usage data from YouTube. All data will be data from views on the ON24 platform.

On the Video Intelligence Report, the Summary section at the top of the page no longer includes usage data from YouTube. The Views by Player chart and the YouTube Summary section no longer contain data for the lifetime of the video. They now display data for the 30 days up to the viewing date.

Segmentation

Segments Integrations Menu Consolidation

We've streamlined the ON24 platform interface by relocating the Segments integration options. The sidebar menu for accessing Segments integrations has been removed, and you can now find both the Marketo and 6sense integrations in the main Integrations section of the ON24 platform. This consolidation provides a more intuitive experience by centralizing all integration configurations in one location, making it easier to manage your integration settings.

Find more information on setting up Segment integrations here.

Video Builder

Giphy Option No Longer Available

The Stock Media option under Videos and Images no longer supports images by Giphy. Users can still select from videos by Pexels or images by Unsplash.

Connect

Self-Service Salesforce Sales Cloud Integration Launches

The ON24 platform now offers a self-service integration solution for Salesforce Sales Cloud, enabling clients to establish direct connections with their Salesforce Campaigns. This integration automates key data synchronization tasks including creating new Leads, updating existing Campaign Member records for both Contacts and Leads, and generating new Campaign Member records when needed. Beyond the standard status tracking of "Registered," "Attended," and "Attended On-demand" in Campaign Member records, the integration supports extensive custom field mapping capabilities for Campaign Member records to capture comprehensive ON24 engagement data.

The integration's flexible field mapping system allows clients to configure which ON24 attendee data points they want to store in their Salesforce Campaign Member records. Organizations can track detailed engagement metrics including poll responses, survey submissions, user questions, call to action widget interactions, viewing durations, and other attendee activities.

Note: This new self-service feature will be rolled out in phases to customers. Existing customers with active Salesforce integrations will maintain their current integration solutions for the time being.

Go Live Event Registration Support Added to REST API

The ON24 REST Registration API now supports registration for Go Live events. This enhancement enables programmatic registration management for Go Live events through direct API calls and is also available through the New Registrant action in Zapier. Organizations using automated registration workflows can now seamlessly handle registrations for Go Live events when leveraging the REST Registration API, ensuring consistent integration capabilities across different event types.

Content API Metadata Enhancement for Engagement Hub

The Engagement Hub content API endpoint has been expanded to include additional metadata fields. The endpoint response now includes live start and end datetimes, archive start datetime, and content type for each resource retrieved from the Engagement Hub. These enhancements provide more comprehensive information about content scheduling and availability, enabling better integration and automation capabilities for systems consuming Engagement Hub content data.

ON24 Zapier Application Integration Status Indicator Added

The ON24 Integration listing now includes a status indicator for the Zapier integration. When the ON24 Zapier app is active for your workspace, an "Active" icon will display in the ON24 platform, consistent with other ON24 integration solutions. This enhancement provides better visibility into your integration status, making it easier to verify the connection between ON24 and your Zapier workspace.

HubSpot Timeline Events API v3 Update

The ON24 HubSpot App has been updated to use the new version of the HubSpot Timeline API. As part of this change, ON24 will now create unique Timeline Events for each attendee activity. For example, if an individual attends both an event both live and on-demand, separate ON24 Attendance Timeline Events will be generated for each session. Previously, a single ON24 Attendance Timeline Event was created per individual per event.

Certification Widget Configuration API Endpoint

A new API endpoint has been released that provides access to certification widget configuration details at the event level. The endpoint returns comprehensive information about both full and partial credit configurations for event certifications. The response includes key certification parameters such as required viewing minutes, number of polls that must be answered, custom messages displayed upon partial credit completion, and credit amounts earned upon completion. This addition enables programmatic access to certification requirements and settings, supporting better integration capabilities for systems managing continuing education and certification tracking.

Go Live

Domain Filtering

This feature allows you to dictate who gets access to your events by creating a custom list of approved or blocked domains. Whether you want to block certain domains, allow only a select few, or create exceptions.

You can activate this feature after registrations have started. Anyone who doesn’t match your list will be prevented from attending your events—perfect for those last-minute adjustments.

Find more information on the registration options for Go Live here.

Add To Calendar Button for Sessions

Now, audiences can seamlessly add events to their personal calendars directly from the Registration and Agenda pages. This simple addition keeps everyone on track, so you can focus on delivering an unforgettable experience.

Find more information on where the calendar button will be shown here.

Adding Elite Events to Go Live Sessions

We've added a new feature to the Sessions page in Go Live to make it easier to link Elite Webinars to Go Live events. When a user selects Elite Webinar as the session type, a modal appears, allowing users to either Select Webinar or add an Audience URL to link the Elite event to the Go Live event seamlessly. Users can search for available Elite webinars, or all webinars will display in a table if the search is left blank.