Attendee System Requirements

As a general best practice, close all unnecessary applications and clear your cache before logging into each event. This will improve browser performance while ensuring all recent uploads and changes are visible. 

Joining a Forum

Attendees can enter the Audience Console 15 minutes before the live start time. When attendees first enter the Audience Console, they will see a control panel to connect to the Forum before entering the event.

Find information on the attendee mobile experience.

Before joining: 

• Confirm that your computer/tablet or phone is updated to the latest version of Chrome or Edge before joining. 
• Close all unused applications and browser tabs - specifically apps like Zoom, WebEx, and Teams, which will use all available Central Processing Unit (CPU) resources.
• Conduct a speed test if needed (on a laptop, iPad, etc.).
  
  

Camera

• If joining on camera, allow ON24 to access your microphone and camera within the browser.
• If you have more than one webcam connected, use the dropdown to choose your camera source, or set it to None to turn off the camera.
• Once your webcam is connected, click on the person icon in the webcam area to choose a virtual background or to blur the background.
• Note: Backgrounds are only available for those joining via desktop at this time.

Mic

• If you have more than one webcam connected, choose your microphone source. Click the microphone icon to toggle mute/unmute upon entering the room.
• Note: Presenters in Elite Studio have full control over when attendees' mics are enabled. If a microphone is currently disabled, the message "You can not unmute until a moderator gives you permission" will show below the microphone icon. Once the microphone has been enabled, attendees can unmute themselves to be heard during the event.

Input Volume

• After specifying a microphone source, adjust the input volume.

Status  

• If the status is Connected, you will be able to enter the event.
• If the status is Disconnected, there is a problem with the connection to the event.

Troubleshooting Tips

• Access the troubleshooting tips if the status is Disconnected.
• If needed, refresh the page by pressing F5 (Command + R for Macs) or try another browser.
• Notes: 
  • Refreshing the page will not end the webinar.
  • When refreshing and reconnecting, the microphone and camera are automatically ON when the new connection loads.

Display My Name

• When toggled ON, other participants in the event will see the user's first and last name entered during registration.
• When toggled OFF, other participants in the event will not see the user’s first and last name.  Instead, they will see labels like “Participant 1,” “Participant 2,” etc., that are anonymous. 
  • The exception to this is that moderators always have access to participants’ full names.  Moderators will see the anonymized label followed by the actual name, such as “Participant 1 (Mary Jones)”.

Join

• Click the Join button to enter the event.

Event Capacity Reached

Forums events can accommodate up to 50 video participants and 200 additional listen-only participants, depending on how the event is set up.

If the maximum number of participants allowed on camera has been reached, attendees will see the message below when joining, prompting them to join in listen-only mode.

For example, if the maximum number of video participants was set to 50, the first 50 to join (any combination of presenters and attendees)​ get video seats. The 51st person will see the message below and can only join in listen-only mode.

If the event's total capacity has been reached, those trying to join will not be able to enter and will see the message below.

Engaging in the Event

Once the event has started, participants will be shown in a grid layout in the Media Player. The grid layout automatically adjusts as more people join.

If a person starts speaking, they will be promoted to the main grid area and take the place of a person who has not spoken recently.

Those with badges next to their names are Presenters or Moderators for the event and logged in through Elite Studio.

Note: Lower Third Banners will not be available unless you turn on the Lock Aspect Ratio toggle in the Attributes.

Media Player Tools

The toolbar at the top of the Media Player allows you to:

• Adjust your Volume 
• See the list of participants by selecting People 
  • Note: This is the only tool available for those who joined the event in Listen-Only mode.
• Raise hand
• Adjust Camera and Microphone Settings
• Request Mic (if enabled during event setup)
• Minimize/maximize/full screen/click and drag the Media Player

Blocked Microphone

If an attendee has blocked access to their microphone during the event, their name will have a red icon next to it during the event.

Attendees with blocked microphones can hear the event, but not speak.

If the user with the blocked microphone attempts to unmute, they will see a message that informs them their camera and mic access are blocked. They must go into their browser settings to unblock.

Sharing Your Screen

If enabled, presenters can grant attendees permission to share their screens.

All attendees have screen share initially disabled.

Attendees who have been given permission will see the screen share icon at the top of their screen.

Note: Screenshare is not supported on mobile devices or in Safari 15 or earlier.

Pass the Mic Events

If this is enabled during event setup, attendees can be prompted to use their microphones during the live event. The event will start with Presenters on camera, and attendees will have the opportunity to use their microphones upon request. 

Click on the Request Mic icon to alert presenters that you would like to be promoted to use a microphone. Select your microphone and Send Request.

A banner will display to alert you have been successfully added to the queue. You can leave the queue at any time.

Once a presenter accepts your request, the banner will indicate that your mic is now live.  You can disconnect your mic at any time.