Things to Know

Planning Prior to Integration

• Identify the technical resource dedicated to Scribe account setup, custom field creation and troubleshooting
• Discuss the implications of integration with ON24 and other system processes and teams that the integration may affect
• Identify the level of effort and resource allocation required to complete the integration. We do offer varying levels of support to assist you
• Discuss internally any security-related considerations and review our documentation.

Technical Considerations

• Will you use ON24 Registration or External Registration (Seamless POST)?
• Consider the accessibility for the integration- do you have an existing process in place to create the HCP Accounts and the EM Events or Medical Events?
• Consider how to process the HCP registrants that are not in Veeva. We can utilize the “walk-in” designation for these registrants if desired.

Set Up

Find setup instructions for both Event Management data integration and Veeva Network Self Service here.

Timing

Scheduled Timing

Scheduled timing is when the data passes from ON24 to your end system. If you use TIBCO Scribe, integration is scheduled to run every 2 hours by default, unless otherwise specified.

Note: Scheduled timing is different from Availability Timing.

Availability Timing

Availability Timing refers to when data is available in the data warehouse for the integration platforms to collect.

Timing may fluctuate on heavy traffic days.

• Registrant - 15 minutes
• Attended Live - 30 minutes to 2 hours after the event ended
• Attended On-demand - 4 to 12 hours

Note: Availability timing is different from scheduled timing.