Things to Know

This integration solution is owned and supported through Cvent.

For data integration and external registration, contact Cvent Support.

Cvent's Integration Hub ON24 is a paid integration solution that includes pushing Cvent registration data to ON24, pulling attendee data from ON24 to Cvent, and much more. With ON24, easily reach audiences where they are to deliver your message anywhere in the world. Further power your webinars with our Cvent Event Marketing and Management Platform. Our ON24 integration allows all webinars to be managed in Cvent, making the creation, management, and execution of webinars quick and easy.

Key Details on the Cvent-ON24 Integration

• Automated Workflow - Upon setting up the integration in Cvent's Admin section, registration data is pushed automatically to ON24.
• No Manual Webhooks - The integration acts as a direct connection, removing the need for user-configured webhooks for attendee sync.
• Bidirectional Sync - While it pushes registrations to ON24, it also pulls attendance data back into Cvent, marking participants after the event.
• Alternative Sync - If automatic syncing fails or is not enabled, a "Retroactive Sync" option is available to manually push past attendees.
• Requirement - Requires API credentials (Client ID, Token Key, Token Secret) from the ON24 platform to be entered into the Cvent Integration app. 

Timing

Implementation Timing

The completion time to integrate data from the ON24 platform to Cvent will vary. They have created the data integration connector and are responsible for provisioning new integrations. Contact their Support team or your account representatives at Cvent for questions.

Scheduled Timing

Scheduled timing is when the data passes from ON24 to your end system. Reach out to your support team at Cvent for more information on the scheduled timing.

Note: Scheduled timing is different from Availability Timing.

Availability Timing

Availability Timing refers to when data is available in the data warehouse for the integration platforms to collect.

Timing may fluctuate on heavy traffic days.

• Registrant - 15 minutes
• Attended Live - 30 minutes to 2 hours after the event ended
• Attended On-demand - 4 to 12 hours

Data is processed and made available in a defined order based on business relevance. 

• Registrant data is prioritized and becomes available first. Attendee data follows once event activity has fully completed and reporting is finalized.
• Within attendee data, live event information is prioritized ahead of on-demand activity due to its immediate relevance. On-demand data is processed after live data and appears once all reporting is complete.

This prioritization ensures that the most relevant and time-sensitive information is available first, while maintaining consistent and reliable reporting across all data sets.

Note: Availability timing is different from Scheduled timing.