This article centralizes all integrations information regarding Cvent, including benefits, FAQs, and setup instructions.
Things to Know
This integration solution is owned and supported through Cvent.
For data integration and external registration, contact Cvent Support.
Cvent's Integration Hub ON24 is a paid integration solution that includes pushing Cvent registration data to ON24, pulling attendee data from ON24 to Cvent, and much more. With ON24, easily reach audiences where they are to deliver your message anywhere in the world. Further power your webinars with our Cvent Event Marketing and Management Platform. Our ON24 integration allows all webinars to be managed in Cvent, making the creation, management, and execution of webinars quick and easy
Timing
Implementation Timing
The completion time to integrate data from the ON24 platform to Cvent will vary. They have created the data integration connector and are responsible for provisioning new integrations. Contact their Support team or your account representatives at Cvent for questions.
Scheduled Timing
Scheduled timing is when the data passes from ON24 to your end system. Reach out to your support team at Cvent for more information on the scheduled timing.
Note: Scheduled timing is different from Availability Timing.
Backfills
We do not believe backfills are available, but reach out to the Cvent support team for clarification.
FAQs
Does the Cvent data integration support customers using the ON24 EU data center?
Please contact Cvent for the most current information. Since they built the data integration, it will depend on if they use the EU specific REST API endpoints.
Instead of https://api.on24.com, they would have to call out to the base URL https://api.eu.on24.com.
Does Cvent offer a free data integration solution?
Not at this time. You may purchase their Integration Hub ON24 solution which includes external registration and data integration.
How does attendee data sync between Cvent and ON24?
Through Cvent's Integration Hub ON24 solution - here is how attendee data syncs.
Registration
Note: If your Cvent contract includes "Integration Hub ON24," then do not follow the setup instructions listed below, as you paid for Cvent's external registration solution. Contact Cvent Support for next step instructions, since they own and manage the solution.
The ON24 Cvent Registration Integration enables registration that occurs via a Cvent event to automatically flow into the associated ON24 event. This allows event planners to use Cvent to manage the overall registration and planning process via Cvent while enabling seamless registration into ON24’s suite of offerings.
The following elements are supported by the ON24 Cvent Registration Integration:
- Cvent’s Enterprise solution is supported - Conferences is not currently supported
- Cvent Events are supported - Sessions are not currently supported
- Cvent’s Classic (a.k.a. Standard) Registration and Express Registration events are supported – Ticketing events are not supported
- ON24 Webinars, Engagement Hubs, Target Experiences and Virtual Conferences are all supported
- Activity performed within Cvent will trigger registration actions in ON24. The supported triggers / actions include:
Cvent Trigger | ON24 Action |
Invitee / guest registers for an event | New registrant created |
Invitee / guest modifies registration | Existing registrant updated |
Invitee / guest cancels registration | Registrant deleted |
- Registration confirmation emails can be sent from Cvent, ON24 or both. If confirmation emails are to be sent from ON24 then the registration confirmation email should be configured for the applicable event(s). This configuration should be done in the same manner as standard confirmation emails – there is no special configuration needed for this integration.
Fields that can be passed from Cvent to ON24 are listed in below table (custom fields are not supported):
Cvent Field | ON24 Field |
firstName | firstname |
lastName | lastname |
contactStub | exteventusercd |
optedOut | marketingemail |
title | jobtitle (must be configured to be a Text Field) |
company | company |
workAddress1 | addressstreet1 |
workAddress2 | addressstreet2 |
workCity | city |
workState | state |
state | zip |
workCountry | country |
workPhone | workphone |
Set Up
Configuring the webhook capability for use with ON24 involves 5 steps:
- Steps 1 - 4 are one-time tasks.
- Step 5 is done for each Cvent event to be integrated since the ON24 Event ID will need to be inserted.
- Enabling the integration in Cvent involves the use of webhooks. Before setting up webhooks, it must be enabled in your applicable Cvent account. To do this contact your Cvent account manager.
- Cvent Enterprise solution is supported.
- Cvent Events are supported.
- Cvent Conferences and Sessions are not supported.
- Create an ON24 event.
- To disable ON24 registration, enable Login Only.
-
Provision a token and name it Cvent Registration. This enables API access for the ON24 account where the target event(s) reside.
- At a minimum, the token should be configured with access to Registration endpoints and Event-level Analytics endpoints. Access for All endpoints will also work.
- Name - This can be any value, such as ON24, ON24 Registration Integration, etc.
- Type - Webhooks
- Active - Yes
- Default - No
- Default Endpoint - https://connect-cvent.on24.com
- Connection Type - Token-based
- Authentication Token - This can be any value as long as it's not blank. For example, input the ON24 Token Secret from Step 1.
- Attendees - Yes
- Sessions - No
- Speakers - No
- Name - Default
- URL - https://connect-cvent.on24.com
- Manual Syncing
- Attendees - Default
- Sessions - Default
- Speakers - Default
- Invitee/Guest Registered for Event
- Invitee/Guest Event Registration Modified
- Invitee/Guest Event Registration Cancelled
Go to Admin > Account > General > Custom Fields
Click the drop-down arrow next to the the custom field. Another drop-down menu will display. Select Custom Event Fields.
Click Create custom Field and create 4 custom event fields, as described below.
on24.eventId
- Name - on24.eventId (Input it exactly as-is)
- Code - This can be any value.
- Help Text - This is optional, but recommended. If in doubt, leave it blank.
- Type - Open Ended Text – One Line
- This field is required - No
- Display in Event Creation Wizard - No
-
Field Settings are optional
- Answer Format - General
on24.clientId
- Name - on24.clientId (Please input it exactly as-is.)
- Code - This can be any value, such as on24.clientId, ClientID, etc.
- Help Text - This is optional, but recommended. If in doubt, leave it blank.
- Type - Choice - Single Answer (Drop-Down)
- This field is required - Yes (this is Yes when all events are using ON24)
- Display in Event Creation Wizard - Yes
- Field Settings - Under the Choices column, copy/paste the ON24 clientid found in Step 1.
on24.accessTokenKey
- Name - on24.accessTokenKey’ (Please input it exactly as-is.)
- Code - This can be any value.
- Help Text - This is optional, but recommended. If in doubt, leave it blank.
- Type - Choice - Single Answer (Drop-Down)
- This field is required - Yes
- Display in Event Creation Wizard - Yes
- Field Settings - Under the Choices column, copy/paste the ON24 Token Key found in Step 1.
on24.accessTokenSecret
- Name - on24.accessTokenSecret (Please input it exactly as-is.)
- Code - This can be any value.
- Help Text - This is optional, but recommended. If in doubt, leave it blank.
- Type - Choice - Single Answer (Drop-Down)
- This field is required - Yes
- Display in Event Creation Wizard - Yes
- Field Settings - Under the Choices column, copy/paste the ON24 Token Secret found in Step 1.
Click Save then click Close.
As a reminder, the webhook configured in step 2 above should be activated.
The appropriate values should be input or selected in the custom event fields within Events > eventname > General > Event Information > Custom Fields:
- on24.eventId – This is the event ID that can be found within the ON24 Platform. Registrant data will be passed to this event.
- on24.clientId – You client ID can be found after completing Step 1.
- on24.accessTokenKey – Your token key can be found after completing Step 1.
- on24.accessTokenSecret – Your token secret can be found after completing Step 1.
Comments
0 comments
Please sign in to leave a comment.