Things to Know

The InterAction (Vuture) Data integration requires the usage of a Vuture registration form to feed registration data into ON24 and then writes back attendees to InterAction creating a seamless integration experience from your ON24 programs and events. 

This integration works through a Vuture scheduled task that once a day (schedule can vary) does the following:

• Marks contacts who attend the webinar as attended in InterAction using an attended additional field in the list for the event
• Writes an activity against the contact to indicate the event they attended
• Includes any written questions the contact added in the activity

Set Up

1. Log a ticket with ON24 Support and request your Client ID and Client Key for your InterAction integration.
2. Provide your ON24 Client Id and Key to your Account Manager or Vutu.re Support who will enter them into the system configuration settings "Admin.System.Forms.ON24 Integration Service Event Client Id" and "Admin.System.Forms.ON24 Integration Event Key."
3. Enable the ON24 Event Processing Task (this will write back the attendee data to InterAction) by letting your Account Manager or Vutu.re Support know at what frequency and at what time you would like the task to run. We recommend once per day outside peak hours but at a time you know your InterAction will be available. They will set this schedule at "Admin.Services.ON24EventProcessingTask."
4. If you are not already using the Events Module and have an "Event Attended" Activity Type setup, please provide an InterAction Activity Type Id to use for contacts attending your event. We will update this at "Admin.System.Events.Attended activity type id".
5. For more information, go here. 

How to Use

On each ON24 Vutu.re form make sure you choose the Attended additional field to be used for that event by choosing the InterAction folder, additional field and additional field value that will be used to mark each contact as attended. This is in addition to the ON24 Audience URL which must be entered for the event:

When the contact registers for the event we record their InterAction Contact Id against their contact registration record in ON24. When the Vutu.re Scheduled Task runs it pulls an attendee feed from ON24 and writes back any new attendees to InterAction by recording an activity using the defined Attended Activity Type Id and sets the Attended additional field to the specified value.

Note: Vuture needs to store the EventID and ContactID to ON24 via the std1 and std2 fields.  Do not re-purpose custom field #1 (std1) or custom field #2 (std2) as it will cause the integration back to InterAction to break.  

Timing

Implementation Timing

The completion time to integrate data from the ON24 platform to InterAction (Vuture) will vary. They have created the data integration connector and are responsible for provisioning new integrations. Please contact their Support team or your account representatives at Interaction for questions.

Scheduled Timing

Scheduled timing is when the data passes from ON24 to your end system. Your InterAction integration is scheduled to run every 24 hours by default.  The scheduled time can be varied.

Note: Scheduled timing is different from Availability Timing.

Backfills

We do not believe backfills are available, but reach out to the InterAction support team for clarification.

FAQs

Does the Interaction (Vuture) data integration support customers using the ON24 EU data center?

Please contact Interaction (Vuture) for the most current information. Since they built the data integration, it will depend on if they use the EU specific REST API endpoints.

Instead of https://api.on24.com, they would have to call out to the base URL https://api.eu.on24.com.

Do Vuture registration forms support registration data to be sent to Engagement Hub or Target?

No. The Vuture to ON24 Registration currently only supports Webinars. Engagement Hub, Target, Virtual Conference, Go-Live and Forums are currently not supported

Do Vuture registration forms support custom fields?

No

Registration

Notes:

• External registration is optional
• The Vuture to ON24 Registration currently only supports webinars
• This integration was built by and is supported by Vuture

The ON24 functionality will need to be enabled for your Vuture instance and your role. Please contact your Vuture Account Manager to enable this feature.

Create a new form or edit an existing form as normal.

To connect a form to ON24, the form must contain at least an email field. You can include any other fields on the form and the following fields will be written back with each ON24 registration. Any fields not on this list will not be sent to ON24 but will be recorded in Vuture and your CRM.

From the Form settings tab in the form editor enter the ON24 Audience URL for your ON24 Event which will be in the format:
http://event.on24.com/wcc/r/1032746/191B22AE240648EF5093194766C2A849


Save and publish the form.