API tokens and secret keys are essential for using APIs and automating the webinar workflow, allowing users to create, delete, and report on their webinars.

What is the Purpose of a Token?

A token key and token secret is the authentication method used to access the ON24 REST API. Through the REST API, you can obtain valuable information, such as event, registration, and attendee data. 

The ON24 REST API allows customers to directly access the ON24 analytic data. Customers can set up their own services to retrieve the data and import activity information into their CRM, Marketing Automation Platform, Business Intelligence Platform, or any custom repository.

An Application Program Interface (API) is a set of routines, protocols, and tools for building software applications and specifies how software components should interact. The ON24 API makes it easier to develop a program by providing all the building blocks. A programmer then puts the blocks together. 

How to Provision a Token

• Ensure your ON24 contract includes "Connect."
• Ask the ON24 Platform user(s) with "Manage User" permission to log into the ON24 Platform. They are the only ones who can provision the token. 

• At the top menu, click on Platform Tools, then select Integrations

• On the left menu bar, click on API Tokens.
• Press the purple Provision a New API Access Token button.

• For the Login field, select any user. For the Access field, select "All endpoints." Press the "Provision" button.

• Please rename the token to reflect it's purpose. For example, consider naming it "Salesforce" if you're using it for an ON24-to-Salesforce data integration. 
• Tokens and secret keys are displayed allowing the user to disable an existing token if needed.  Provisioning is only enabled when there are no tokens or keys previously assigned to the account for the specific producer login.

Inactive Tokens

• Tokens with no activity will be disabled after 60 days. Warning email notifications will be sent for tokens as they approach 60 days without seeing activity.

• To identify the last time the token was used, look at the "Last Activity" field. 
  
  
• To prevent a token from being disabled, simply pass data through the token. 
• After the token has been disabled, it can be re-enable by pressing the "Enable This Token" button.
• The number of days inactive will reset when it sees activity.