Things to Know

This integration was built and is supported by Zoho.

Setup

• Follow the instructions in the Zoho knowledge base.
• Install the Zoho ON24 webinar extension here.
• Since Zoho built this data integration solution, contact Zoho's Support team with further questions.

Timing

Implementation Timing

The time to complete the integration of data from the ON24 platform to Zoho will vary. They have created the data integration connector and are responsible for provisioning new integrations.

Contact their Support team or your account representatives at Zoho for questions.

Scheduled Timing

Scheduled timing is when the data passes from ON24 to your end system.

According to Zoho's Knowledge Center article, synchronization can occur daily or weekly.

Contact Zoho's Support Team if you have further questions.

Note: Scheduled timing is different from Availability Timing.

Availability Timing

Availability Timing refers to when data is available in the data warehouse for the integration platforms to collect.

Timing may fluctuate on heavy traffic days.

• Registrant - 15 minutes
• Attended Live - 30 minutes to 2 hours after the event ended
• Attended On-demand - 4 to 12 hours

Data is processed and made available in a defined order based on business relevance. 

• Registrant data is prioritized and becomes available first. Attendee data follows once event activity is complete and reporting is finalized.
• Within attendee data, live event information is prioritized over on-demand activity because of its immediate relevance. On-demand data is processed after live data and appears once all reporting is complete.

This prioritization ensures the most relevant, time-sensitive information is available first while maintaining consistent, reliable reporting across all data sets.

Note: Availability timing is different from Scheduled timing.

Backfills

We do not believe backfills are available, but contact the Zoho support team for clarification.

Registration

External registration is not supported.  Use Unified Seamless Registration instead.