Prices vary depending on the number of service hours purchased. For additional details, please contact your Account Manager or Customer Success Manager.

This package aims to quickly set your team up for success using Webcast Elite and focuses on your process and webinar strategy. Providing up to 8-15 hours of service over approximately three weeks for a single workspace, you will work with the customer solutions team on a series of workshop sessions that may include the following:

• Kick-off call
• Series of three 1-hour training workshops for Elite users and presenters including, best practices, and recommendations
• Final Review
• Deployment of new webinar templates, including set-up of webinar console backgrounds and engagement tools 
• Deployment of new webinar registration and lobby pages 
• Deployment of new email confirmation messages
• Note: The number of service hours, templates, registration/lobby pages, and email confirmation messages delivered will be based on the package purchased.

Meeting	Tasks
Kick-off - 60 minutes	Introductions  Project Timeline and Deliverable Review  Next Steps
Workshop 1 | Admin Training - time may vary depending on the number of service hours purchased	Webcast Creation  Registration and Emails  Branding  Content (slides and videos)
Workshop 2 | Admin Training - time may vary depending on the number of service hours purchased	Console Builder  Engagement Tools  Archive Considerations
Workshop 3 | Webinar Producer/Presenter Training - time may vary depending on the number of service hours purchased	Presenter Console Best Practices
Template Review and Package Wrap Up - 60 minutes	Review Template Reporting  Additional Services (if applicable) Support Options Final Questions

The Template Modernization Service provides up to 8 hours of expert-led support over three weeks to help you evaluate, optimize, and deploy up to 3 fully refreshed ON24 templates. Through a series of three workshops, you'll receive strategic guidance, best practices, and customized training to enhance engagement, scalability, and performance across your ON24 Experiences.

The Services specifically include:

Up to 8 hours of template optimization services provided over approximately 3 weeks for a single workspace.

• Series of 3, 1-hour workshops focused on:
  • Evaluation of existing ON24 program and platform templates.
  • Recommendations and best practices provided to enhance template efficiency, engagement, and scalability to drive measurable outcomes and improved program performance.
  • Customized training and consultation on template usage, tailored to optimization strategies and business objectives.
  • Deployment of up to 3 optimized platform templates, including registration and lobby pages, registration flow, audience consoles, and engagement tools.

Note: Service must be used within 90 days of purchase.

Up to 3 hours of service provided approximately over a 1-week period for a single Platform Workspace, which may include:  

• 2 60-min workshop session: kick-off, goals and event framework development
• 1 60-min training session for Forums users 

Prices vary depending on the number of service hours purchased. For additional details, please contact your Account Manager or Customer Success Manager.

This package aims to quickly set up your Engagement Hub and focuses on onboarding the team that will manage it. This package provides up to 8-12 hours of service over approximately three weeks for a single Engagement Hub.  A Solutions Consultant will lead multiple workshops focused on building out the registration, developing a content strategy, sharing best practices, and a successful launch.

• Kick-off and Product Overview
• Training
• Consultation and Strategic Working Sessions
• Project Review and Wrap Up

Meeting	Tasks
Kick-off - 60 minutes	Introductions  Program/Campaign Goals and Objectives Project Timeline and Deliverable Review  Review Creative Specs and Examples Next Steps
Training - 120 Minutes	Building Registration Adding Content and Using Groups/Categories Branding  Other: Implementing AI (recommended content)
Workshop 1 - 60 minutes	Build Registration and Field Mappings into Webinars and Other Content
Workshop 2 - 60 minutes	Develop Content Strategy Organizing Groups and Categories
Workshop 3 - 60 minutes	Incorporate Customer Journey with an AI-Driven Strategy Focused on Engagement
Workshop 4 - 60 minutes	Branding Aesthetic Across the Platform
Template Review and Package Wrap Up - 60 minutes	Review Deliverables Additional Services (if applicable) Support Options Final Questions

One Time Service
Provides support for the implementation of Engagement Hub Custom Domain Service. 

Requires ON24 Enterprise Engagement Hub subscription.

Up to 20 hours of service provided approximately over a 6-week period, which may include:

• Kick-off and product overview
• Training session
• Consultation and strategic working sessions
• Project review and wrap-up

Prices vary depending on the number of service hours purchased. For additional details, please contact your Account Manager or Customer Success Manager.

This package aims to quickly set up ON24 Target and focuses on onboarding the team that will manage it. This package provides up to 8-12 hours of service over approximately three weeks.  A Solutions Consultant will lead multiple workshops focused on building out the registration, developing a content strategy, sharing best practices, and a successful launch.

• Kick-off and Product Overview
• Training
• Consultation and Strategic Working Sessions
• Project Review and Wrap Up

Meeting	Tasks
Kick-off - 60 minutes	Introductions  Program/Campaign Goals and Objectives Project Timeline and Deliverable Review  Review Creative Specs and Examples Next Steps
Training - 120 Minutes	Building Registration Adding Content and Using Groups/Categories Branding  Other: Implementing AI (recommended content)
Workshop 1 - 60 minutes	Build Registration and Field Mappings into Webinars and Other Content
Workshop 2 - 60 minutes	Develop Content Strategy Organizing Groups and Categories
Workshop 3 - 60 minutes	Incorporate Customer Journey with an AI-Driven Strategy Focused on Engagement
Workshop 4 - 60 minutes	Branding Aesthetic Across the Platform
Template Review and Package Wrap Up - 60 minutes	Review Deliverables Additional Services (if applicable) Support Options Final Questions

Up to 6 hours of service for the review, update and editing of On-Demand Resource Center for one workspace per package:

Service may include:

• 1 one-hour kick off call, 2 rounds of edits, and 1 one—hour final review call
• Set up of On Demand Resource Center content/edits (up to 2 hours of service)
• Content Tagging (up to 2 hour of service)

Up to 1.5 hours of service provided approximately over a 2-week period for a single Platform Workspace, which may include:

• One 60-min workshop session: kick-off, goals, orientation, and event framework development
• Thirty-minute training session for Go Live users

Up to 12 hours of service provided approximately over a 3 week period for single Platform Workspace, which may include:

• Series of three 1-hour workshop sessions: kick off, product and feature overview, and strategic planning based on customer industry
• Up to 4 hours of training and enablement on Platform features and functionality including Video Builder and Segment Builder
• Creation of up to 2 new experience templates (including 1 with personalized CTA using segments), up to 2 registration templates and lobby pages, and up to 2 email templates
• Up to 1 hour of service for building segments in Segment Builder

Up to 14 hours of service provided approximately over a 3-week period for single Platform Workspace , which may include:

• Series of 3 1-hour workshop sessions: kick off, product and feature overview, and strategic planning based on customer industry
• Up to 4 hours of training and enablement on Platform features and functionality including AI-powered ACE
• Creation of up to 3 new experience templates (including 1 with personalized CTA using segments), up to 3 registration templates and lobby pages, and up to 3 email templates
• Up to 1 hour of service for building segments in Segment Builder

Up to 20 hours of service provided approximately over a 3 week period for single Platform Workspace, which may include:

• Series of 3 1-hour workshop sessions: kick off, product and feature overview, and strategic planning based on customer industry
• Up to 6 hours of training and enablement on Platform features and functionality including AI-Powered ACE
• Set up of On Demand Resource Center and Landing Pages (5 hours of service)
• Content Tagging (2 hours of service)
• Creation of up to 5 new experience templates (including 1 with personalized CTA using segments), up to 5 registration templates and lobby pages, and up to 5 email templates
• Up to 1 hour of service for building segments in Segment Builder