Things to Know

• The specific tools and features available to Presenters and Q&A Moderators are determined by the tools assigned to them by the Producer.
• Connecting your phone or webcam ensures that video clips and slides display correctly. An alert will appear if you attempt to play a video clip or start a webinar without being connected to Elite Studio. 
• A Producer or Presenter must stay connected to the webinar at all times.
  If all presenters disconnect, the live stream will stop and restart, creating two separate webinar archives
• For longer webinars, presenters can take a break by muting their cameras and microphones. However, all presenters should remain connected and ensure their computers don’t sleep or restart during the break. Following these steps helps prevent stream interruptions and ensures the webinar converts to on‑demand correctly.
• By default, up to 10 users (Producers/Presenters combined) can connect to Elite Studio at once. An upgrade to support 20 presenters is available. Please contact your Account Manager if you’re interested.
• Increasing presenter capacity does not change the available webcam layouts. Presenters who speak will automatically become visible. Those who haven't spoken recently will fade out of view.
• If you encounter issues connecting please reference our troubleshooting article.

Connecting for the First Time

Your browser may ask you to grant ON24 access to your microphone and camera. 

Be sure to click Allow before closing the window.  

Once connected, you will notice indicators that your browser is using your microphone and webcam.

Note: While virtual webcams are not blocked, they are not a part of our supported test matrix. ON24 cannot guarantee or predict outcomes. If issues arise, please be prepared to switch to supported physical webcams.

Chrome	Firefox	Edge

• Microsoft
• Apple

Connection Options

After logging in to Elite Studio, a Control Panel will appear, allowing the presenting team to connect to the webinar via Computer, Phone, or Video Conferencing Unit (VCU). 

The default connection method is via the Computer.

Computer

Users can connect by Webcam and/or PC Microphone. By default, both the camera and microphone will be connected. 

Click the Video or Audio buttons to mute. Click the drop-down to choose your camera/microphone.  

Click on the Virtual Backgrounds button to change your background.

Click on the kebab menu to find Troubleshooting.

A signal strength indicator will display the strength of your internet connection.

• If signal strength drops to one bar for more than 10 seconds, an alert will display with the choice to turn off the camera and continue presenting with your microphone only.
• Turning off the camera will significantly lower your bandwidth requirement. You can always turn your camera back on if your signal strength returns to three bars.
• Rate Requirements:
  • Low: 500kbps
  • Medium: 1Mbps (Default)
  • High: 2.5Mbps
  • The data rate option applies only to live webcams

When everything is set, click Join Now to connect your camera/microphone to Elite Studio. This will allow other presenters to see your camera feed and hear your microphone.

Phone

To join by Phone, click on Phone. For International Numbers, click the International Numbers link.

Dial the number provided and follow the prompts to enter the Webcast ID and Passcode - these will vary for each event.

Connecting by phone is recommended for presenters who are not on a stable high-speed internet connection.

To make this the default option, submit a support ticket.

Note: The dial-in numbers are for presenters only. Do not distribute these numbers to your audience.

VCU

Note: Connecting with a VCU is available as a product add-on. Please reach out to your Account Manager for pricing.

Connect with the Address provided and follow the prompts to enter the Passcode. The address and passcode will vary for each webinar.

Find additional information on connecting with a VCU here.

Audio Only Mode

If the Media Player in the Console Builder is configured for Audio Only, those joining Elite Studio will only be able to connect if they are audio-only PC Microphone or Phone.

Notes: 

• Connecting using a VCU is not supported in Audio only mode.
• If a user changes the media player from audio to video or video to audio in the console builder while Elite Studio is launched, the Elite Studio user will need to refresh the browser to see the correct behavior.

 

Elite Studio Media Player

Once connected, the Media Player in Elite Studio will automatically open to the Presenter tab. The Presenter tab provides a real-time display of the presenting team.

Hover over the Media Player to change webcam layouts and choose if the presenter's | |names will be displayed.

Switching to the Audience tab will display what the audience is sees.  You can also use the Audience view if you are not connected to the presenter bridge and wish to follow along with the presentation.

Note:  There is a slight delay in the Audience view. The audience will not notice a delay. For them, the webinar will be in sync and appear in real time.

When more than one presenter is connected, if a video presenter turns off their camera, their video tile will not display in the video window, but they will still be heard.

If you have a single webcam presenter and they turn off their camera, the video window will display an image with a speaker icon to indicate that they are audio only.