Set up logins and users for all your available ON24 products using the Manage Users option in your account. If you have Manage Users permissions, you can add users, edit users, and delete user logins depending on how many logins are included in your ON24 contract. When adding a user, you can choose full Platform Login, or separate access to only Engagement Hub/Target Login, Forums Login, Go Live Login, Reports Only Login, or Presenter Login.
Log in to your account and select the Manage Users option in the drop-down menu.
Any existing logins will be listed, along with the user's name, email address, login type, the account they belong to, and the last login date.
You can also download to Excel your list of users using the Download as CSV button.
Things to Know
- You must have Manage Users permissions on your login to access the following options.
- Each login must a unique email address associated with it - do not reuse email addresses when creating users.
- Not all users will have access to Training and Support links. For those on your team who do not have access you can find training at freetraining.on24.com. This site has introductory courses designed primarily for those presenting your events.
- Contact csops@on24.com for more information on adding logins to your account.
Add User
Click Add User to add a login. This button will be greyed out if no additional logins are available.
Enter name, title, email, username, user type, and default time zone.
Usernames are limited to 32 characters and can include a full email address or be alphanumeric. Special characters will not be accepted unless entering a full email address.
After creating the login, the user will receive an email with the login details. Users will be prompted to reset their password the first time they login, using the Forgot Password link on the Elite login page.
Usernames and passwords are case-sensitive.
Under the Type drop-down, choose which type of login this user will have.
- Every account has at least one Platform Login
- The Platform Login can have full access to all platforms in the account and all functionality, including the ability to create and edit events and access analytics.
- Permissions must be edited
- Engagement Hub, Target, or AI-Generated ACE subscription required
- Previously known as the Engagement Hub/Target login
| Contributor Login Has Access To |
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| Contributor Login Does Not Have Access To |
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- Forums subscription required
- Permissions will need to be edited
| Forums Login Has Access To |
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- Go Live subscription required
| Go Live Login Has Access To |
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| Go Live Login Does Not Have Access To |
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| Reports Only Login Has Access To |
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- This option offers the convenience of launching the presenter tool from one central location, so there is no need to keep track of individually emailed links
| Presenter Login Has Access To |
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| Presenter Login Does Not Have Access To |
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Edit User
To edit an existing user, click the pencil icon next to their info on the Manage Users home page.
Click the trash can to delete a user.
Note: Password changes or resets are done by individual logins, using the Forgot Password option on the login page.
Permissions
When setting a Platform Login or a Forums Login, Permissions will also need to be set.
This permission also allows users to:
- Delete registrants, and modify registration templates and registration page settings
- If there are locked registration fields, only the user with the Manage User permission can unlock them or delete them
- Set or adjust account settings on the account dashboard, which includes enabling and disabling certain account-level features
- Access the API dashboard to provision tokens
- Manage the Survey Question library
- Customize Engagement Hub headers and footers
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Enabling this permission will give the user access to all events in the account.
- If they only have a Forums Login, they will only be able to see Forums events.
- Disabling this permission will only allow the user access to the events they themselves have created, in effect creating an “Individual Login” that can only access, execute, and report on a subset of the events in the account.
- Note: Those without Workgroup Access must also have access to Account Analytics disabled if they should not have access to webinar reporting for a webinar they did not create.
- Enabling this permission will allow the user to create new events.
- Disabling it will allow contributing to any existing webinar but will not allow the creation of new webinars.
- Enabling this permission allows the user to fully edit the Console via the Console Builder tab in the event.
- Disabling this permission means users will only be able to configure existing tools, specify the console background, and choose a console template.
- Enabling Account Analytics will allow the user access to the Account Analytics section in Elite.
- Note: Those without Workgroup Access must also have access to Account Analytics disabled if they should not have access to webinar reporting for a webinar they did not create.
- Enabling this permission will allow the user to access Webcast Intelligence, the analytics for individual webcasts.
- Disabling this option means the user will not be able to order any additional Services from the Overview Page of an event.
- This option must be enabled if you would like the user to be able to order AI-Generated content or Key Moments Video Clips.
- Enabling this permission means users will be able to access the account's Engagement Hub
- Enabling this permission means users will be able to access the account's Target platforms
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- Enabling this permission means users will be able to access the account's Go Live events.
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- Enabling this permission means users will be able to access the account's Forums events.
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