The audience experiences/sees/hears the webcast by logging into the audience console. After registering, a cookie will be saved in their browser and they will be directed to the lobby page.

Fifteen minutes before the live event, a Launch Presentation button will automatically appear on the lobby page. Upon click, attendees will enter the audience console and watch the webcast. Based on the features made available in the audience console, they can see slides, hear presenters, submit questions to the presenters via the Q&A box, etc.

For tips on building your audience console, click here.

This will depend on the terms of your contract.  Please reach out to your ON24 Account Executive or Account Manager for additional information.

Up to 10 presenters may join the webinar.  If you are expecting a large audience, a supporting staff member can log in to the presenter tool/console as a Q&A moderator to help manage questions.

No, only the presenters can see and participate in the Team Chat.  If an open dialogue with the audience is desired, consider adding the Attendee Chat engagement tool to the audience console.

Yes, your webinar includes a registration confirmation email that will be sent immediately upon registering.  

Up to four additional reminder emails may be configured before the event.  After the live webinar concludes, two post-event emails will be sent to all registrants based on attendance (Thank You for Attending and Sorry We Missed You).  

Learn more about how to configure the ON24 webinar emails here.

Absolutely! Use the Upload Banner section on the Registration Page to upload a high-resolution logo.

Supported file formats are JPG, PNG, and GIF. The recommended banner size is 990x 100.   Wider images may be uploaded to support higher screen resolutions.  

The banner will be displayed on both the registration and lobby pages.

All audio, video, and webinar content is streamed directly through the audience console using their internet browser so there is no dial-in option for participants.

The dial-in & passcode provided to the presenters should never be given to participants.

You can change the webcast presentation type at any time you’d like, up until 2 hours before your live event.

If you originally choose Simu-live and change the presentation type, you will lose any recorded media that has been saved.

Changing the presentation type does not impact your registrants.  

Open the Preview URL (located in the Webcast URLs) in a separate window of your Internet browser. Launching the Preview URL will open your audience console.

As you advance through your slides, video clips, polls, screen share demonstrations, etc., the audience console will show all of your activity from an attendee's perspective.  

Elite Studio remains in practice mode as long as the Start Live button has not been pressed.

You may log into Elite Studio anytime before your live event, as  many times as needed, to rehearse. Once logged in, you can review your presentation content and practice pushing slides, polls, etc.

Once the attendee registers what link do they use to get to the live event?

How can the same link get us to different places?

The audience member will continue to use the same URL they received during the event promotion. We call this URL the Audience URL. Once an audience member registers for the event using the Audience URL, a cookie is saved to their browser. The cookie will recognize them the next time they launch the Audience URL and allow them to enter the webinar.

Can we make changes to our slide deck after the recording? I want to modify a few things before the Simu-live webcast.

Yes, the slide deck can be replaced post-recording. In order to do so, it’s important for the new deck to have the same number of slides as the deck that was originally used to record.

Find more information on Simu-live webcasts here.

Can we add a calendar appointment to the registration confirmation email?

Yes, a calendar reminder is automatically populated for you in the registration confirmation email.

Can I add an index to my archived presentation?

Yes, the Table of Contents Tool allows you to display chapters during the on demand viewing of your webcast.

Chapter designations are tied to slides (versus keywords); you determine which slide(s) designate a chapter. This allows the on-demand attendee to jump around within the event.

I want to offer a PDF of my slide deck for download by audience members, but I need to leave some slides out for proprietary reasons.

By adding a Resource List engagement tool to the audience console, you can share documents, presentations, URLs, podcasts, and other content with your audience.

Can I host the archive on my website?

The archive of the event will be hosted on ON24. The registration and lobby URLs will remain the same as the live event. We do offer a Single File Archive that you can host on your site. Depending on your event type, the SFA can either be a recording of the entire console or just the slides with audio.

What is the difference between a poll and a survey?

A poll is a single question sent out to the audience at a specific time during the webinar.  By default, the poll question will appear in the slide window on the audience console, but a pop-up window option is also available. You can also share the live poll results with the audience if desired.

A survey is a series of questions on a single form that you can present to your audience. The survey can be configured to show during the webinar, after the live webinar ends, or both. There is no mechanism to show the survey results to the audience during a live event.  

All poll and survey responses are available in the Webcast Intelligence report.